ANSWERS TO FREQUENTLY ASKED QUESTIONS
✪ Yes, we can change the colors including pattern and background just include details in order notes
✪ Yes, we can add another name to the design or take one away.
✪ Yes, Design can be made with no border or name
✪ Yes, we can change the font.
✪ No, we do not print on the back of a duvet.
✪ No, we will not sell any layered templates or graphics.
✪ No, we will not sell the blank file.
✪ No, we will not copy another designers design.
✧ My Delivery address has changed due to a recent move.
Please make sure that you entered the correct shipment address for your order.
✧ Why have I not received any proof?
Please make sure you give us a correct email address, or check your settings to make sure your emails are received and not put into spam.
✧ Can I have a discount price if i buy more than 3 item?
Yes, contact us with your list of items and we will send you a reserve listing with your discount.
✧ Can I have any discount for a single Item or less than 3 items?
No, I am sorry, we sell as low as possible, and have costs that are not negotiable with my manufacturer.
✧ How do I place an order?
TO PLACE AN ORDER, Review the image on top and click on it to view your options , than after that go to the right side and click quantity and size option and ADD
ORDERING INFORMATION:
- Purchase Item
- Let me know in "Order Notes" the following details during purchase of item
- Name or Initials and Font Choice
- Color choices of Fonts, background, etc (if different from examples shown)
- You will receive a COMP preview
- After confirmation of the preview, we will process and ship your item.
✪ CUSTOM REQUESTS
We are committed to helping you come up with the perfect gifts or the perfect custom decor for your home! We do not list all items in our shop. In fact I have thousands more designs, colors, themes and products!
✪ ACCENT COLORS
We can customize this design to match your team colors, names, and numbers. Just let us know your specifications when you order inside the notes to seller section.
We can also make your curtains, valances, rugs and other decor match these designs. Just ask us to create a custom order for you and we can make it happen!
✪ RETURNS/EXCHANGES
All Products that are offered in our shop are custom per your request.
Because our products are customized and one of a kind, all sales are final and items are non-returnable and are not covered under any warranty as normal wear and tear should be expected.
✪ PROOFS
Proofs come to you as an example of what your items will look like. The ratio to the actual product will vary with an approximate 1 to 5 ratio. Colors also may slightly vary as there are many variables. Your screen display, printing process has different variations and may vary slightly.
Paint colors on hard surface will obviously give different results from our inks sublimated onto fabric/soft surface due to absorption of the color, as well as reflection of light.
✪ PRODUCTION TIME
Total production time is approx 2 weeks (includes pattern, approval process, and actual production) Shipping is FOB Manufacturing Facility, and transit time is approx. 3-5 business days
✪ PRODUCT INFO
Made of the highest quality fabrics available. The design is sublimate INTO the fabric and not just printed on top-This means NO fading, cracking or peeling designs as with most out there. These designs are made to last and maintain their beautiful eye catching appearance wash after wash! Machine washable. Care instructions are included.
✪ SOCIAL MEDIA
If you'd like to know more about us, or stay more up-to-date with our offerings, be sure to follow us on social media and receive future discounts on our products!
◉ FACEBOOK - https://www.facebook.com/2cooldesignshop
◉ PINTEREST - www.pinterest.com/2cooldesigns
◉ WEBSITE- https://www.2cooldesigns.com